Thank you for supporting Rooted Living. We aim to deliver your order with care, transparency, and the smallest environmental footprint possible. Please read our shipping policy below.

Processing Time

All orders are processed within 1–3 business days.
During peak seasons or special promotions, processing times may be slightly longer. We appreciate your patience as we prepare your order with care.

Domestic Shipping (Vietnam)

Standard Shipping

• Delivery time: 2–5 business days depending on your location.
• Carriers: Giao Hàng Nhanh (GHN) / Giao Hàng Tiết Kiệm (GHTK).
• Shipping fees are calculated at checkout based on your delivery address.

Free Shipping
We offer free shipping for orders above [your threshold—e.g., 600,000₫].

International Shipping

At this time, we offer international shipping to select countries.
• Delivery time: 7–21 business days, depending on destination and customs processing.
• Shipping fees are calculated at checkout.

Customers are responsible for any customs duties, taxes, or import fees charged by their country.

Sustainable Packaging

We ship all orders using recyclable, compostable, or reused packaging materials whenever possible. Our goal is to reduce waste and provide a low-impact shipping experience without compromising product safety.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.
Tracking information may take up to 24 hours to update.

Lost, Damaged, or Delayed Packages

If your package arrives damaged or is delayed beyond the estimated delivery window, please contact us at support@rootedliving.co within 7 days.
We will do our best to assist you and work with the carrier to resolve the issue.

Rooted Living is not responsible for packages lost due to incorrect addresses provided at checkout.

Incorrect Address

If you entered the wrong address, please email us as soon as possible at hello@rootedliving.com.
If your order has not been shipped yet, we can update the information.
If the order has already been dispatched, redelivery costs may apply.

Returns & Exchanges

For returns or exchanges, please refer to our Return Policy page.
Shipping fees for returns are the responsibility of the customer unless the item arrived damaged or incorrect.

Questions?

We're here to help!
Email our support team at support@rootedliving.co and we’ll get back to you within 1–2 business days.